Owner/Tenant Interaction – A Recipe for Disaster!
It might seem strange, even defensive perhaps for a property manager to discourage owners and tenants from interacting. But there are sound reasons for this. I often tell clients that tenants are like children of divorced parents. What the children can’t get from one parent, they will manipulate their way to getting from the other parent. Thankfully it is the minority who stir up trouble. Regardless, it is good practice for the tenant and owner never to cross paths, because when they do, it can cost the owner dearly.
Below are the three most common scenarios:
The Sob Story: Tenants will play on owners’ emotions to gain forgiveness for late payment of rent or other matters pertaining to their lease obligations. The property manager represents the owner’s best interest and has clearly defined policies. The tenant has signed a legal document agreeing to these policies. This allows for impartial enforcement. An owner may be tempted to bend the rules because they allow themselves to become emotionally caught up in the tenant’s personal challenges.
The Complainer: Some tenants like to gain favor with the owner, hoping for special or preferred treatment. They may want to secure fixed rent for future lease extensions, or bypass property manager’s systems or protocol, (which are put in place to protect the owner, by the way). In this circumstance tenants will sometimes play the good guy, bad guy game, complaining to the owner about imagined grievances they have with the property manager, making the property manager out to be the bad guy to undermine the owner’s trust in the property manager in order to give the tenant greater influence and control.
The Disputer: This is the most dangerous scenario for the owner because it can end up costing them substantially. From time to time property managers find themselves with tenant disputes. It’s usually over a disagreement about costs of repairs deemed damage rather than normal wear and tear. No tenant likes to have money subtracted from their security deposit when they vacate a rental, but deductions are always clearly itemized and the tenant is given an opportunity to file a dispute if they disagree with the property managers findings. All disputes follow carefully structured protocol, ensuring all communications are documented. When a tenant involves an owner in a dispute the waters get muddied and communications, at best become confusing, at worst will compromise the property managers case. If a dispute ends up in court, the judge will always rule in favor of the tenant if there is the slightest lack of clarity in the case, if protocol has not been strictly followed, and particularly if there has been owner involvement that is not clearly documented, and the owner is not there to defend his position.
So the moral of the story is, allow the property manager to do the job you hired them to do. If you don’t trust them to do the job to your satisfaction, you shouldn’t have hired them in the first place.
Pre-Scheduled Optional Services Schedule:
Upcoming Fall Services
- Crawl Space and Attic Inspections
- Gutter cleaning
- Fall landcape clean-up
- Fall lawn care
- Hot water heater service
If you wish to elect to have one of more of these servcies for your property, and have not already submitted the Optional Services Survey form, please contact Spencer Henderson: firstname.lastname@example.org
Vendor billings for pre-elected optional maintenance items received prior to closing our books on the 25th, will be billed in September’s statement. Any billings received after the 25th of the month will appear in your October statement.
If you ever have questions about your statement, please contact Karen@rentalsinboise.com.
Our September Tenant Newsletter educates them to the differences in light bulbs. You may think this is a strange subject, but RMA has a policy to only allow LED bulbs in our rental properties. And for good reason. If you would like to understand why, please feel free to read the article.
Idaho Power offers a free energy savings kit which includes a good supply of LED bulbs. We turn our tenants on to how they can qualify for this benefit.
This month’s business feature is on Fort Street Station a public house located in Boise’s historic North End, geaturing craft beer, fine wine and cocktails. Serving upscale, made from scratch pub food for lunch and dinner, seven days a week. Also serving weekend brunch from 10am to 2pm.
Employee Spotlight – Marc Banner
By AJ Black
Often described as the “godfather of Boise property management,” Marc is a staple figure in our community, who has spent the last forty years in the business. He cares deeply for Idaho, and its people– supporting causes such as the Boys and Girls Club and the Fire Fighters Burn Out Fund. This might lead one to believe he hasn’t had much time for anything else, but that sentiment could not be farther from the truth.
Marc’s many interests and skills have taken him across the globe. He is an avid sailor, and certified bareboat captain, with a travel bug and a taste for good wine. Marc’s refined physical skill doesn’t end with his ability to control a boat on the high seas. He’s a pretty good shot too! In 1986 he held the title Western Zone Champion of the Amateur Trapshooting Association.
A typical day for Marc begins with a six AM wakeup call and a healthy dose of the morning news. He makes a point to ensure that every day is a productive one– yet finds balance by putting work away for the evening by five. He is currently occupying much of his free time working on his unconventional home: an early 1900’s hydro power plant building. Located on the banks of the beautiful Payette River this building, which Marc has repurposed for residence, once provided the city of Boise with its very first hydroelectricity. After a busy day, Marc likes to bring his day to a close with a quite evening spent cooking and enjoying a film.
Read Marc Banner’s business profile on our website
This newsletter is intended as a resource and communication platform for you. If there is a topic, relevant to the management of your investment property, that you would like me to write on, please let me know!