We own our home and have had serious issues with tenants that live in one of their rental properties next door to us... and their large dogs either trying to break through the fence and now, actually breaking through the fence, that we built and rebuilt on our dime, with little or no communication from RMA. The last tenant was breeding Great Danes and had no less than 2-4 very large aggressive dogs in the backyard, unsupervised reeking havoc with our chihuahua and golden lab. It’s very frustrating as a homeowner to have to worry constantly about the safety of our dogs and ourselves. They should have acted to evict the owner with the Great Danes long before they did. It doesn’t make for a good neighborhood when renters have nuisance dogs, with multiple complaints from multiple homeowners and the rental agency doesn’t take it serious enough. Now, we have two 20 lb.dogs next door, and one of them broke through the new fence and almost tried to get ahold of my 5 lb. dog who just had surgery. Luckily, I was right there with him and able to grab him or he would have been bitten in the face or dragged through the hole and either seriously injured or killed. I’m fed up! They can do better. I’m sick of promises and little action. Very disappointing to have issues like this in a home we OWN and have lived in for twenty years!read more
I was referred to RMA several years ago from a fellow real estate agent. Not only do I use RMA's services myself, but... they are the only property management company I recommend. Their level of service and professionalism is far above any other prop management company I've found. They do a great job, highly recommend!read more
It's been a pleasure working with everyone at Realty Management Associates. Their online platforms really do make it... easy to schedule and complete all repair and maintenance projects on time. Our team enjoys serving their team and clients. Teamwork makes all the difference!read more
I paid a very heavy deposit of $2,300 for a $900/mo rental. They took the entire thing at the end of tenancy and still... want $950 more. I cleaned upon moving out, there was no light in the living room- only a ceiling fan. I replaced the fan with an expensive drum light and left both the fan and light on the property when I moved. There is no central air in the property so you are left with one ac unit in the living room. I installed another ac unit in the bedroom to keep cool in the summer and also left that with them when I left. I hung things up, I understand they needed to patch holes. I expect them to hire professional cleaners and clean the property after you do. When attempting to use the very heavy blinds at that location- 3 of them came down as I tried to open and close the blinds (they were too heavy or not installed properly, I don’t know) and I left them in the property when I moved(my bad for not asking maintenance to rectify the problem while I was still living there).
I’ll add- within the last 3 months of my tenancy with RMA, my boyfriend of 4 years committed suicide after our date and I was an absolutely broken individual and not on top of life- actually I was falling to pieces and hanging on to my life by a thread. I understand this is not their problem, but some grace would be appreciated.
I never got any of my deposit back and a year and a half later I’m notified by collections that I owe them $950.
I understand cleaning fees, I understand patching some holes and getting some new blinds. Spencer also implied i could drop by my keys whenever but I was charged for over staying like half a month when I wasn’t living there. Keeping $2,300 and demanding an additional $950 is ridiculous. $3,250 total. WHAT.
Keep track of EVERYTHING if you rent here. They’re super nice in the beginning and then screw you over in the end.
I also had a neighbor, who was one of their tenants- steal a package of mine and nothing was done when I reported it.
Judging by the other negative reviews, I’m sure this one will be flipped around as well. Can you say gaslighting?
Say goodbye to my credit. You could have called.read more
RMA has always been a great manager. I have lived in a few different apartments with different management companies... before renting my house now from RMA. Their office is very responsive to any maintenance concerns I have. It is clear they want to make sure the house is in a good condition for the owner that hires them, but are able to do that while letting me feel like this house is mine. I have had the chance to move a few different times but honestly I am tried of renting from shady landlords and appreciate what I have now. I'll probably be here until I can buy my own home.read more
Thank you for picking up the phone! We had been looking for a rental for weeks and it felt like every time we went to... call the landlord we would leave voicemails and no one would ever call us back. When we called your office we immediately spoke with someone. We asked our questions and although the property we inquired about was not longer available you were so helpful in helping us look for something else that would fit the size we needed in the area we were looking for. We appreciate you and your staff!read more
We rented a house managed by RMA for 3 years. We had a very positive experience as renters! Our property manager... changed a few times but we finished with Jackie Lusk and she was great. Our requests were always responded to quickly and they were very understanding. Would definitely recommend!read more
We selected RMA to manage our property we recently purchased. After evaluating other available property managers we... selected RMA. This was an excellent choice. Setting up the account and transitioning from the previous manager was a smooth process. RMA has excellent communications regarding all aspects of their services: account set up, maintenance and inspections, tenant screening, billing and payments, etc. Staff are friendly, professional and knowledgeable and have great respect for both the owner and tenant. Being able to access our account on line and review income and expenses (including subcontractor invoices), at any time is a real plus. Our goal is to have a well maintained property with good quality tenants, and have professional, responsive property management. RMA fills that need and we highly recommend them.read more
Our experience with RMA has been exceptional. Spencer has been professional and responsive, and he has been very easy... to communicate with. They have managed our rental property in exactly the way they said they would, and that has made our lives easier. I highly recommend them.read more
Excellent communication from all levels, the entire team is connected within their company and with you.
You can be as... hands on as you like, if not they can handle the all of business aspects.
Knowledgeable, swift, respectful and cost conscious.
Would recommend.read more
Claire and her staff are truly an excellent property management firm. As a real estate broker for more than 40 years,... I have dealt with my fair share of management firms and these guys are on top of their game. I will continue to refer my clients to them as they have been responsive and shown they really care.read more
I was a tenant with RMA for two years. They have been nothing but professional and kind through my residency! Very... willing to respond to my questions or needs as a tenant. Maintenance requests were acted on incredibly fast, and the gentleman that did the repairs was also really nice. Rental payments are also easy with their online system. I'm very happy with the quality of service I received and I would not hesitate to recommend them to anyone.read more
I am a former RMA client, and am tremendously satisfied with the service they provided. They assumed property... management duties from a different company, and were very responsive to address concerns with my HOA and tenant needs. I strongly recommend them to any one looking for a quality property management service.read more
I am a current tenant with RMA and they are wonderful!
They are always professional, courteous, and
Prompt . The... Maintenance team is very responsive and takes care of any issues quickly
They always treat me with genuine kindness and support . The homeowners have also been very
Kind and understanding with the current market
Challenges.I am very grateful for all they have done.
A very heart felt thank you to DaNay you are Awesome! and Brandy , Spencer and Pam have been wonderful to work with also!
Thank you, thank you .💖
Katrina Goodrich.read more
I own a property that is managed by RMA. Claire has been great to work with. Had a few things that needed fixing with... the old house to get started that took some back and forth - the process went pretty smoothly and haven't had any issues in the last couple of years. I would recommend considering RMA if you are looking for a property management company.read more
My boyfriend and I are very happy with RMA. They are attentive and prompt in their service without being overly... involved property managers. We are extremely happy with the rates and every part of our living experience.
Having the full spectrum of property managers before and previous bad experiences we were careful in choosing our next rental. RMA has not disappointed; from the application process to renewing our lease they are lovely.
(Official tenant for 1.5 years as of this review)read more
The previous management company was very slow at repairs and answering any question we had. Your service has been quick... and friendly, when our AC had issues you fixed it in a day or 2 but the other guys took over 3 weeks! They also charged us $85 per month more than you do, they were shady if you ask me...read more
Great firm with an established track record of professional service. I've referred several clients to Claire Fenton... and they have always been happy and well-served. Nice to see a management company that actually does what they say they will do!read more
Enjoy working with Claire and the team, very professional, upfront, and responsive. RMA possesses a great deal of... experience with market estimates and has been providing great services in managing our properties. We are very happy with services received so far!read more
Extremely satisfied with this company. If I could give them 10 stars I definitely would. We have just completed... business with them handling two rental properties (we sold one; we moved into the other). The entire process from rental of the properties, taking care of a rather difficult tenant and his demands, repairs, day to day events, and distribution of funds were done quickly and professionally. Spencer Henderson and Claire Fenton both could not have been more helpful, friendly and just a joy to do business with.read more
As a property owner, I came from one of the largest property management companies in the Boise area to Realty... Management Associates Inc. about a year ago. RMA was responsive to my inquiries, on boarded me quickly and handled a difficult tenant professionally. A number of things changed quickly this summer for one of my properties and they handled it better than could be expected. RMA continues to exceed all of my expectations.read more
I sent an email for maintenance repair and the repair was done within an hour. I have always had great communication... with RMA in general, but your maintenance team is AMAZING. They have always handled themselves professionally. They have taken their time to answer any and all questions calmly and respectfully. The easiest maintenance team I have ever worked with. All your hard work is valued!read more
I put my home up for rent with RMA two years ago. Claire was very helpful explaining the way they work and all my... options. DaNay was the most responsive and friendly property managers I have had. I really appreciated all she did for me to ensure a smooth relationship with the tenants. When it came time for me to sell my home, she helped me find great folks to use to quickly spruce up my home for sale. Thanks RMA for a great experience as an owner!read more
Consistantly meet my expectations. Plays a good liaison between what is good for the tennants and what is profitable... for their client. Good follow up. Really nice reporting. I'd appreciate a bit more firmness on the parking and storage situation. My thanks goes out to the whole RMA staff.read more
Rented a townhouse from them for the past year. They were really responsive to any repairs needed and respectful of my... space when handling property maintenance. Convenient to pay rent online and easy to work with. Great property management company.read more
I had come here with the expectation of writing a very negative review. However, my property manager reached out and... was able to resolve my problems politely and promptly in spite of previous conflicts. While I was initially very upset about the service I received they were able to find a way to make it work in the end. In my opinion being able to turn an unhappy customer into a happy one shows better than service than simply keeping people satisfied.read more